Quicklinks
Quicklinks
Once we receive your order, the standard delivery time will generally be around 3 - 5 working days or 4 – 12 working days depending on your delivery address. For orders placed after 2pm, do note the delivery will be delayed by one working day.
Given the recent developments on COVID-19, PUMA.COM remains open and strives to deliver all orders placed as soon as possible.
As our supply chain takes every precaution for the health and safety of our staff members and customers, you may experience longer than expected delivery times. However, please rest assured that orders placed will be delivered. Any inconvenience caused is deeply regretted.
PUMA will continue to monitor the situation and react accordingly.
All information regarding the status of your order will be sent to you via email. As a result, it is particularly important for you to ensure that you enter a current email address when you place your order with the PUMA Online Shop and that you check your emails regularly.
If you have not received an order confirmation by email after completing your order, check your spam filter before you do anything else.
If the spam filter does not contain an email from the PUMA Online Shop, please contact our Customer Service Representative.
When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a shipping number that can be used to track the status of your package.
Delivery and invoice addresses do not need to be the same. You can have your package delivered to your work address.
When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a shipping number that can be used to track the status of your package.
Delivery and Shipping address do not need to be the same. You can have your package delivered to your work address.
There is no minimum purchase order value.
Shipping costs and free shipping will vary according to shipping address. Please refer to the table below for shipping rates.
|
Province |
Shipping fee |
Min. spend for free shipping |
|
DKI Jakarta |
25,000 |
500,000 |
|
Banten |
25,000 |
500,000 |
|
Jawa Barat |
25,000 |
500,000 |
|
Daerah Istimewa Yogyakarta |
50,000 |
1,000,000 |
|
Jawa Tengah |
50,000 |
1,000,000 |
|
Jawa Timur |
50,000 |
1,000,000 |
|
Bali |
50,000 |
1,000,000 |
|
Bangka Belitung |
50,000 |
1,000,000 |
|
Lampung |
50,000 |
1,000,000 |
|
Sumatera Selatan |
50,000 |
1,000,000 |
|
Jambi |
50,000 |
1,000,000 |
|
Kepulauan Bangka Belitung |
50,000 |
1,000,000 |
|
Riau |
75,000 |
1,500,000 |
|
Kepulauan Riau |
75,000 |
1,500,000 |
|
Nusa Tenggara Barat (NTB) |
75,000 |
1,500,000 |
|
Sumatera Barat |
75,000 |
1,500,000 |
|
Bengkulu |
75,000 |
1,500,000 |
|
Sumatera Utara |
75,000 |
1,500,000 |
|
Kalimantan Selatan |
75,000 |
1,500,000 |
|
Sulawesi Selatan |
75,000 |
1,500,000 |
|
Kalimantan Barat |
75,000 |
1,500,000 |
|
Sulawesi Barat |
75,000 |
1,500,000 |
|
Aceh |
75,000 |
1,500,000 |
|
Sulawesi Utara |
75,000 |
1,500,000 |
|
Kalimantan Tengah |
150,000 |
3,000,000 |
|
Kalimantan Timur |
150,000 |
3,000,000 |
|
Maluku Utara |
150,000 |
3,000,000 |
|
Gorontalo |
150,000 |
3,000,000 |
|
Kalimantan Utara |
150,000 |
3,000,000 |
|
Sulawesi Tengah |
150,000 |
3,000,000 |
|
Sulawesi Tenggara |
150,000 |
3,000,000 |
|
Nusa Tenggara Timur (NTT) |
150,000 |
3,000,000 |
|
Papua |
250,000 |
5,000,000 |
|
Papua Barat |
250,000 |
5,000,000 |
|
Maluku |
250,000 |
5,000,000 |
©PUMA Indonesia
Gedung Dea Tower II LT.5 Unit 503
Kawasan Mega Kuningan
Jl. Mega Kuningan Barat Kav. E4.3 No.1-2
Jakarta Selatan 12950
Operating Hours:Monday to Friday, 10am to 7pm
Hotline:+628001401947; +6221 50960281
Email:service@sea.puma.com
CONSUMER COMPLAINT SERVICES
PT PUMA SPORTS INDONESIA
Phone:+628001401947; +6221 50960281 (Monday to Friday, 10.00am - 6.00pm, Western Indonesia Time)
Email:service@sea.puma.com
DIRECTORATE GENERAL OF CONSUMER PROTECTION AND TRADE COMPLIANCE
MINISTRY OF TRADE
THE REPUBLIC OF INDONESIA
WhatsApp:0853-1111-1010
